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Participant Information Sheet: Working With Us 

Website: www.socialsupportssa.com.au  |  Email: admin@socialsupportssa.com.au
Phone: 0402 066 881   |   Updated: 2026         

Quick Summary

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  • Calm, structured, person-centred supports

  • Clear boundaries and predictable sessions

  • Practical help (admin, routines, community access)

  • Respectful communication and privacy

  • Feedback welcomed at any time

  • ​

Your Rights” + “Our Responsibilities
 

 Your Rights
You have the right to:

  • Be treated with dignity and respect

  • Make decisions about your supports

  • Ask questions and receive clear explanations

  • Give feedback or complain without fear of losing support

 Our Responsibilities
We will:

  • Keep your information private and secure

  • Provide support in a safe, respectful way

  • Follow agreed boundaries, schedules and goals

  • Report risks or safety concerns when needed

 This is standard compliance energy.

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What to Expect When Working With Social Supports SA​

At Social Supports SA, our support is calm, respectful, structured, and focused on helping you build confidence and independence in everyday life. We work alongside you at your pace, with clear communication and predictable routines, so you know what to expect and feel safe throughout the process.

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What Sessions Look Like​

Sessions are flexible and can include:

  • Planning goals and routines

  • Building life skills (organisation, budgeting, appointment planning, admin support)

  • Community access (shopping, outings, activities, exercise, libraries, social connections)

  • Transport support (as agreed)

  • Emotional support and mentoring (within scope, non-clinical)

  • Encouraging healthy relationships, communication, and boundaries

  • Support to follow through on services, paperwork, and everyday responsibilities

 

​Each session is guided by your goals and what matters most to you. 

Where appropriate supports are completed step-by-step so you 

can learn the process and build long-term independence.

 Our Service Style​

   Our support style is:​

  • Person-centred: your goals and preferences guide the work

  • Strengths-based: we build on what you can already do

  • Capacity-building: the aim is progress over time, not dependence

  • Supportive and practical: real-world help, real-life outcomes

  • Trauma-informed and respectful:  no judgement, no pressure

 

 We focus on helping you feel more confident, capable, and connected in the

community, while keeping things structured, clear, and professional.

a cartoon image of people who are smiling and taking about great service style. with a whi
a cartoon image of people who are smiling and eating and smiling about great food. with a

Boundaries and Safety​

We provide warm, supportive care — but we also maintain clear professional boundaries to keep things safe and consistent.

This means:

  • We keep sessions goal-focused and respectful

  • We use clear agreements about times, locations, and expectations

  • We avoid last-minute changes where possible to maintain reliability

  • We will always support you respectfully, while also protecting safety for everyone involved

If behaviour becomes unsafe, escalating, or outside the scope of support, we will pause and put safety steps in place.

Communication​

We communicate in a way that is:

  • Clear

  • Prompt

  • Respectful

  • Solution-focused

You can expect:

  • Confirmed session details (time/location) where needed

  • Updates if running late (rare, but transparent)

  • Simple check-ins to help you stay on track with goals

  • Support that is encouraging but professional

 

We aim to keep communication consistent and easy, without overwhelm.

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Cancellations & Changes​

We understand that life happens, however, cancellations affect scheduling and availability.

  • Our cancellation terms follow the Social Supports SA Cancellation Policy

  • Where possible, changes should be requested with notice

  • Late cancellations may be charged according to the policy and NDIS rules

Please review the Cancellation Policy for full details.

 What We Don’t Do


  To keep supports safe and effective, Social Supports SA does        not provide:

  •  Medical or clinical therapy services (unless specifically  qualified/contracted)

  •  Financial control or decision-making on your behalf

  •  Legal advice

  •  Behaviour support planning (unless referred and formally arranged)

How to Get Started

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  1. Contact us by phone/email

  2. We’ll ask a few short questions about what support you need

  3. We’ll book a first session and set goals together

  4. You’ll receive a Service Agreement + Consent documents

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admin@socialsupportssa.com.au

Call Social Supports SA

© Social Supports SA | This document is general information only and does not replace professional advice.

If you are in immediate danger call 000. For urgent mental health support call Lifeline 13 11 14.

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